At AMT Services Group, we are committed to delivering exceptional results. Our 2024 Key Performance Indicators (KPIs) reflect our dedication to operational excellence and customer satisfaction. Here, we present a detailed overview of our top four KPIs: First Fix Rate, On Time Performance, Customer Satisfaction, and Resolution Time.
94%
Our First Fix Rate, a measure of successfully completing tasks on the first visit, stood at an impressive 94% in 2024 over 20,000+ reactive call outs. This achievement underscores our commitment to efficiency, minimising disruption for clients while maximising operational productivity.
96%
Punctuality is a cornerstone of our service promise. In 2024, AMT Services Group achieved an On Time Performance rate of 96% over 20,000+ call outs, demonstrating our ability to meet agreed schedules and deadlines. This metric reflects our streamlined logistics and advanced planning capabilities.
1 Day
Fast and effective problem solving defines our approach. In 2024, our average Resolution Time was reduced to 1 day, highlighting our focus on delivering swift outcomes. With a robust support system and trained personnel, we ensure that challenges are addressed promptly to maintain client satisfaction.
Customer Approach
Every client is unique, and so are our solutions. We tailor our services to meet your specific requirements, delivering personalised care and support.
Skilled Expertise
Our team consists of highly trained professionals, including engineers, tradespeople, and compliance specialists, all dedicated to delivering exceptional results.
Sustainability Focused
From waste management to energy-efficient solutions, we incorporate sustainable practices into our services, helping you reduce your environmental footprint.
Customer Feedback
“The team responded quickly and resolved my plumbing issue within hours. Professional, efficient, and reliable, exactly what you need in a crisis. Highly recommend their services!”
Home Emergency Insurance
“Exceptional service every time. Their rapid response and expertise in reactive maintenance keep our properties running smoothly. A trusted partner for all our facility management needs.”
Property Director
“They fixed my heating system the same day I called. The engineer was knowledgeable and courteous. I wouldn’t hesitate to use them again. I have taken their details for future issues”
Home Emergency Insurance
“Reliable and consistent! They handle emergencies with professionalism and minimal disruption to our sites. We count on them for all our maintenance challenges across multiple sites.”
Head of Facilities Management
