At AMT Services Group, we are committed to delivering exceptional results. Our 2024 Key Performance Indicators (KPIs) reflect our dedication to operational excellence and customer satisfaction. Here, we present a detailed overview of our top four KPIs: First Fix Rate, On Time Performance, Customer Satisfaction, and Resolution Time.
In 2020, Chris was staring down a mountain of personal debt, £132,455 to be exact. His business had collapsed during the Covid-19 pandemic, and with a young family to feed and no income, the stakes couldn’t have been higher. Homelessness was a very real threat. There was no safety net. No backup plan.
Just sheer determination. With nothing but a car, a set of tools, and a will to survive, Chris hit the ground running. He knocked on doors, made calls, took on any job he could find, anything to keep the roof over his families heads. AMT was born, which is named after Chris & Lauren’s (His Wife) children, started as a one man band driven by pure grit, resilience, and the belief that failure wasn’t an option.
Fast forward to today, and AMT Services Group has become a trusted name in property and facilities services across the North of England, Wales and surrounding areas and we have become a trusted name in property and facilities services across our areas. What began out of desperation has evolved into a powerhouse team of dedicated tradespeople, delivering over 10,000 jobs a year across multiple specialist divisions.
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To be the UK’s preferred provider of facilities and property service solutions.
To deliver seamless, reliable, cost effective services, powered by innovation, sustainability, and client satisfaction.
Every AMT division is built to deliver expert care, compliance, and customer satisfaction. Learn more about our services and divisions.
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Safe, inspiring environments for students and staff.
Comfort, hygiene, and compliance-first care.
Pristine, inviting spaces that enhance brand experience.
From education to insurance, we deliver expert support that adapts to your sector’s specific needs and compliance goals.
Safe, well maintained environments for active use.
Reliable support for insurance claims and property managers.
KPI-driven success 94 % first‑fix, 96 % on‑time, 1-day resolutions.
4.5 ★ Trustpilot rating, clients praise our professionalism, speed, and friendly service.
Eco-conscious materials, carbon offsetting, and responsible waste policies.
Insured, accredited professionals across all service areas.
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